Automated Speech Recognition (ASR)

As Natural Language Processing-based solutions continue to be implemented across the enterprise, there is a need to develop an automatic speech recognition (ASR) solution that is highly accurate, flexible, and affordable to enable NLP at scale. Many enterprise teams, as well as the ATC, are already using offline and real-time ASR services, such as Nexidia ASR and Microsoft Azure Cognitive Services ASR. These efforts have proven that the performance of ASR directly impacts the performance of all downstream NLP solutions. Therefore, the availability of customizable ASR solutions that are optimized for cost-performance will be a foundational capability that benefits the ongoing work of the ATC as well as other enterprise teams.